01
PRODUCT + ACCOUNT
Something is not working
Sign-in, account, invitation, sharing, RSVP, calendar, or general product questions.
support@invimood.comA HUMAN WAY TO GET HELP
Support that actually has somewhere to go.
Choose the reason, open a pre-addressed email, and send it from the address connected to your account when possible. Every route goes to support@invimood.com.
HELP US FIND IT QUICKLY
A useful support message includes…
Do not send passwords, full payment-card details, security codes, government IDs, or other highly sensitive information.
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The email connected to the account, when the request concerns a host account.
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The invitation link when a specific InviMood or guest response is involved.
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What you expected to happen and what happened instead.
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For a billing request, the charge date, currency, and amount. Never send the full card number.
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For a technical issue, the browser or phone type and a screenshot with sensitive details hidden.
SELF-SERVICE