Seven days on the first purchase
Request a refund within seven calendar days after your first paid Pro subscription begins.
CLEAR BEFORE YOU CHECK OUT
A refund policy without fine-print acrobatics.
Your first paid Pro purchase has a seven-day refund window. Renewals are different: they are refundable only when a charge is duplicate or incorrect, when the law requires it, or when InviMood expressly agrees otherwise.
Effective August 5, 2026Renewals are different
A normal renewal is not automatically refundable, but duplicate and incorrect charges will be reviewed.
Cancel whenever you want
Cancellation stops the next renewal and keeps Pro active through the period already paid.
1. First-purchase refund
The account holder may request a refund of the first paid InviMood Pro purchase within seven calendar days after that subscription begins. This first-purchase window applies once per account and includes a first month or first year purchased at founder pricing.
Nothing in this policy limits a mandatory refund, cancellation right, warranty, or consumer protection that applies under the law where you live.
2. Renewals and billing errors
Monthly and annual renewals are not refundable merely because the subscription was not canceled before renewal. We will review a duplicate charge, an amount or currency that does not match the confirmed Checkout price, or another billing error reported promptly.
A refund may also be issued when required by law or when InviMood expressly agrees that the circumstances justify it.
3. How to request one
Email support@invimood.com from the address used for the InviMood account. Include the account email and charge date so we can locate the payment. Do not send a full card number, security code, password, government ID, or other sensitive information.
Approved refunds are returned through Stripe to the original payment method. The time for the credit to appear depends on Stripe, the card network, and the customer’s bank.
4. What happens to Pro access
When a first-purchase refund is approved, Pro access may end when the refund is processed. Existing invitations and replies are not deleted, but new activity must follow the Free plan limits described in the Terms.
5. Cancellation is not a refund
Canceling through the billing portal prevents the next renewal and normally leaves Pro active until the end of the paid period. It does not automatically refund the current period. Requesting a refund does not replace canceling future renewals unless we confirm that the subscription was also canceled.
6. Digital delivery
Pro is a digital subscription. Paid features become available after Stripe confirms the successful payment. If payment succeeds but Pro access does not appear, contact support so we can verify the subscription and restore the correct access.
CONTACT
Need us to review a charge?
Send the account email and charge date. Never include your full card number or security code.